ROLES AND RESPONSIBILITIES FOR DAO BINGO TEAM VOLUNTEER
Volunteers on assignment, at minimum, must:
- Register their attendance (Sign-in) for their assignment utilizing the process established by the CGCA. Signing in for other volunteers is not permitted unless specifically approved by the Charity Coordinator (e.g. accessibility)
- Circulate the gaming floor to provide customer service and assistance including welcoming guests as they arrive and thanking guests as they depart on behalf of their organization
- Assist players with information on programs, events, games, and promotions as needed
- Assist players as needed on the technology basics of electronic gaming in the centre
- Flag game-winners for identification by staff to assist with verification process o Optional (recommended) – Assist with calling back winning cards for verification by a staff member (needs the agreement of the gaming centre operator) § In the event a card cannot be verified, volunteers are required to transfer the winning card to a staff member to assist
- Assist with keeping the environment clean (e.g. picking up used paper bingo products and empty containers ).
- Assist gaming centre staff with promotional events (e.g. handing out ballots) • Redirect any negative customer service issues to a staff member for resolution
- Be knowledgeable on where the charitable funds earned in the gaming centre are used in the community and provide the information to customers if requested.
- Participate and support all charity awareness activities and initiatives as directed by the Charity Coordinator.
- Participate and support all responsible gambling activities and initiatives as directed by the Charity Coordinator
- Report any observed customer accessibility issues to the Charity Coordinator or an employee if the coordinator is unavailable.
While on assignment volunteers must not:
- Be under the age of 18 years of age o Purchase gaming products or participate in any gaming activity
- Handle any gaming product (e.g. bingo cards) (except when doing a call back) or gaming cash
- Play bingo cards or games for customers
- Purchase any alcoholic beverages (where licenced) o Participate in any in-centre promotions or draws o Participate in assignments while under the influence of alcohol or recreational drugs
- Sit down unless specifically designated by the Charity Coordinator. If volunteers are permitted to sit down, it must be done in an area designated by the Charity Coordinator, must be during a timeframe, established by the Charity Coordinator when customer service needs and roles and responsibilities are minimal and must not exceed a combined total of 15 minutes for all volunteers during an assignment. o Use personal electronics (phone, tablet, etc.)
- Act in a way that is disruptive or detrimental to the success of gaming centres and it’s member charitable organizations
